Frequently Asked Questions
Many of our customers have specific questions about our professional cleaning services. Here are just a few of the frequently asked questions we hear at Dunn Rite Cleaning.
General Questions
Yes. Dunn Rite Cleaning carries liability and business insurance, so your home is covered while we are in it.
Call or text us at 208-402-8771, use the Contact Us page, or request a quote online. Quotes are good for 14 days.
Usually not, but in special cases such as an extremely dirty move out clean or if you have special requests we would want to do a short visit at a convenient time
We bring all of our cleaning supplies when we come to clean your residence. If you prefer a particular cleaner, you are more than welcome to provide it for our use.
Please contact us right away, and Dunn Rite will gladly return within 24 hours to correct the issue at no additional charge. Declining a return visit waives the right to any refund or discount. We proudly stand behind our work with a satisfaction guarantee.
Our minimum visit is $150. Regular cleanings for most homes run $150 to $300 per visit depending on size and how often we come. The first visit is a deeper clean and runs $50 to $100 more. Move-outs are priced separately and start at $300. See our Pricing page for examples; the office confirms every quote.
Yes, we love pets. Homes with shedding pets have an excessive pet hair add-on of $25 per visit and up, depending on how much hair there is.
The Treasure Valley: Boise, Nampa, Caldwell, Kuna, Star, Middleton, Eagle and Meridian.
Scheduling Questions
Depending on the day, we can sometimes get you scheduled. Rush fees may apply.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You are not charged until after the cleaning is done. After each visit you get a text or email with a link to your client portal, where you can pay by card or bank. Autopay is available so you never have to think about it, and cash or check are welcome too.
No long-term commitment. You can pause or cancel recurring service anytime. Every booking is confirmed with you by text or email before we come, and we ask for at least 48 hours notice to reschedule or cancel a visit.
Text or call 208-402-8771, or request the change from your client portal. Amber reviews every request and confirms by text. Please give at least 48 hours notice when you can.
Yes. When you pay through the client portal you can add a tip, and it goes straight to the cleaners who did your home.
Cleaning Questions
When you schedule a basic cleaning, professional cleaners will typically follow a systematic approach, tackling your home, room by room to ensure thorough coverage. They’ll start with high-traffic areas like living rooms and bedrooms before moving on to less frequently used spaces such as guest rooms or home offices, completing one room entirely before proceeding to the next.
In each room, the focus is on dusting and wiping down all surfaces, including furniture, shelves, and picture frames. Floors are vacuumed or swept and mopped. Bathrooms receive a detailed cleaning and disinfection, with toilets, sinks, showers, tubs, and countertops left spotless and fresh.
Residential cleaning on a weekly, bi-weekly or monthly schedule, one-time cleans, move-in and move-out cleaning, after-renovation cleanup, and commercial cleaning. See the Services menu for details.
Depends on your household size but usually only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
Absolutely. The cleaners go through a screening process, and we require significant experience in residential house cleaning to work with us.
Yes. Property managers get their own portal to submit turnover requests, see the status of each clean, and receive a clean report with before and after photos.
